Associate System Analyst
- Maintained inbound and outbound interfaces for Washington State's ProviderOne MMIS, ensuring secure SFTP data transfers for state agencies such as DSHS, HCA, and L&I.
- Supported 24/7 availability for Washington State's ProviderOne MMIS, serving as the primary technical contact for troubleshooting and resolving framework issues to meet state SLA requirements.
- Managed identity and access management (IAM) across SAW and OHP portals, utilizing LexisNexis and UNC for identity proofing and location verification to ensure secure user access.
- Optimized page performance for the user account audit page, reducing load times from 5 minutes to under 1.8 seconds by implementing table partitioning and indexing to meet state SLA requirements.
- Automated a recurring data retention process by developing a custom interface, eliminating 36 hours of manual intervention annually while ensuring 100% data integrity.
- Maintained Michigan's CHAMPS/DMP MMIS and Wyoming's BMS identity and access management (IAM) using Okta, while providing Drupal technical support for state-facing portals.