Associate Systems Analyst
- Supported inbound and outbound interfaces for Washington State's ProviderOne MMIS, ensuring secure SFTP data transfers for state agencies such as DSHS, HCA, and L&I.
- Diagnosed and resolved framework-level issues for Washington State's ProviderOne MMIS, maintaining 24/7 system availability to meet state SLA requirements.
- Managed identity and access management across SAW and OHP portals, utilizing LexisNexis and UNC for identity proofing and location verification to ensure secure user access.
- Optimized user account audit page performance by implementing table partitioning, indexing, and data retention strategies, reducing load times from 5 minutes to under 1.8 seconds to meet state SLA requirements.
- Developed a custom data retention interface in Java and PL/SQL, eliminating 36 hours of manual intervention annually while ensuring 100% data integrity.
- Maintained Michigan's CHAMPS/DMP MMIS and Wyoming's BMS identity and access management using Okta, while providing Drupal technical support for state-facing portals.